Terms of Service

1. Acceptance of these Terms

These Terms are between you and Rosehill Technologies, Pte. Ltd (“Hotelplex”, “we”, “us”, or “our”).

By accessing or using the Hotelplex website, applications, or related services (collectively, the “Services”), you agree to these Terms of Service. If you do not agree, do not use the Services.

You must be legally capable of entering into a binding agreement in your place of residence. If you use the Services for another person or an organization, you confirm that you are authorized to accept these Terms on their behalf.

2. What Hotelplex provides

Hotelplex helps travelers find, compare, and reserve accommodation. The property owner, operator, travel provider, or other supplier identified in your booking is responsible for providing the booked stay. Unless expressly stated otherwise, Hotelplex is not the accommodation provider.

Some offers link to another provider’s website. When you choose one of those offers, you complete the booking with that provider under its terms and payment, cancellation, and privacy policies.

Search rankings, recommendations, availability, and displayed prices may depend on your search criteria, supplier information, commercial arrangements, and other factors. A listing is not an endorsement or guarantee of a property or supplier.

3. Booking information and prices

You are responsible for checking the property, room, dates, guest details, price, taxes, fees, cancellation terms, and other conditions before confirming a booking. You must provide complete and accurate information and keep your contact details current.

Prices and availability can change until a booking is confirmed. Currency conversions are estimates unless the checkout page says otherwise. Obvious pricing, availability, or description errors may be corrected, and an affected booking may be cancelled and refunded where permitted by law.

4. Payments

By submitting a payment method, you confirm that you are authorized to use it and authorize the applicable merchant or payment processor to charge the total shown at checkout. Depending on the booking, the charge may be made by Hotelplex, a supplier, or a payment processor.

Your bank or card provider may impose exchange-rate, international, overdraft, or other charges. Those charges are outside our control. Additional property charges disclosed before booking, or incurred during the stay, may be payable directly to the property.

5. Changes, cancellations, and refunds

The cancellation and change policy shown during checkout and in your confirmation forms part of your booking. Some rates are non-refundable or cannot be changed. Review those conditions carefully before you book.

To request help with a Hotelplex booking, use the cancellation option on your confirmation page when available, or email hui@hotelplex.com with your booking reference. An enquiry does not itself cancel your booking; check the resulting cancellation status or confirmation.

Refund timing depends on the applicable policy, supplier approval, payment method, and financial institution. If a supplier changes or cancels a booking, we may help communicate available alternatives or refunds, but the supplier’s terms and applicable law will govern the outcome.

6. Travel responsibilities

You are responsible for passports, visas, health requirements, insurance, transport, and any other documents or arrangements needed for your trip. You must follow property rules and applicable laws and must not damage property, threaten others, or disrupt a stay.

We recommend reviewing official travel guidance and considering appropriate travel insurance. Hotelplex is not responsible for losses caused by missing documents, denied entry, transport disruption, or failure to meet a supplier’s requirements.

7. Acceptable use

You may not use the Services to:

• make fraudulent, speculative, false, or duplicate bookings;
• violate any law or another person’s rights;
• scrape, copy, resell, or commercially exploit the Services without our written permission;
• bypass security measures, interfere with operation, introduce malicious code, or access data without authorization; or
• impersonate another person or misrepresent your identity or affiliation.

We may restrict or suspend access, cancel an abusive or fraudulent booking, or take other reasonable action to protect travelers, suppliers, Hotelplex, and the Services.

8. Third-party services

The Services may contain supplier content, maps, payment tools, or links operated by third parties. Their own terms and privacy practices apply. We are not responsible for third-party sites or services that we do not control.

9. Intellectual property

Hotelplex and its licensors own the Services, including their software, design, text, graphics, trademarks, and other content, except for content owned by suppliers or other third parties. We grant you a limited, personal, revocable, non-exclusive license to use the Services for their intended travel-booking purpose.

10. Disclaimers

To the extent permitted by law, the Services are provided “as is” and “as available.” We do not guarantee that every listing, photograph, amenity, rating, price, or supplier statement is complete, current, or error-free, or that the Services will always be uninterrupted or secure.

Nothing in these Terms excludes warranties or consumer rights that cannot lawfully be excluded.

11. Limitation of liability

To the extent permitted by law, Hotelplex and its affiliates will not be liable for indirect, incidental, special, exemplary, or consequential losses, or for lost profits, data, goodwill, or opportunities arising from the Services or a stay.

Where liability cannot be excluded, our aggregate liability arising from a booking will not exceed the greater of the amount paid to Hotelplex for that booking or the minimum amount required by law. These limits do not apply to fraud, willful misconduct, personal injury caused by negligence, or another liability that cannot legally be limited.

12. Your responsibility for claims

To the extent permitted by law, you agree to reimburse Hotelplex and its affiliates for reasonable losses, liabilities, and costs resulting from your unlawful use of the Services, your material breach of these Terms, or your infringement of another person’s rights. This does not require you to cover losses caused by Hotelplex.

13. Governing terms and disputes

These Terms are governed by the laws of Singapore, without affecting any mandatory consumer protections you have under the law of your residence. Before starting formal proceedings, please contact us and allow a reasonable opportunity to resolve the issue.

14. Changes to these Terms

We may update these Terms to reflect changes to the Services, business practices, or law. We will post the updated version on this page. Changes apply from their stated effective date and do not retroactively change the confirmed terms of an existing booking unless required by law or agreed with you.

15. Contact us

Questions about these Terms or a booking can be sent to hui@hotelplex.com or to our Singapore address below. Our Contact us page explains how to get help. Our Privacy Policy explains how we handle personal information.